Uniform Call Distribution (UCD) Automatic Attendant can be used to off-load calls from a busy attendant console, provide menu-driven direct-dial, and provide treeing.
Multi-level Auto Attendant is a component of the MiVoice Business embedded voice mail solution that provides two immediate benefits:
The receptionist has more time for calls that require special assistance and other activities within your business.
All telephone calls are answered automatically. Even when an employee is not available, callers can leave a message before hanging up.